FAQ

Books :: Prints :: Shipping :: Payments :: Other

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BOOKS

Do you sign the books?

Absolutely! If you want them personalized though, make sure to state for who in the “Special Instructions” box during checkout.
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Will you draw a sketch in the book?

With the exception of Artist Editions, I no longer draw sketches in books. The Cow & Buffalo books will still receive a little doodle though simply because I can’t help myself.
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PRINTS

There’s an illustration in your gallery that I don’t see being sold as a print. Can I still get one?

In most cases yes. Just contact me with the description or name of the image you want and I can let you know. The more requests I get for prints, the more likely I’ll add them permanently to the store.
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Can I get prints in any other size other than the sizes listed?

Not at this time but once I can break free from all this pesky drawing I have to do, I’ll look into it.
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Do you sign the prints?

Yes! Unless you don’t want me to. In that case make sure to let me know during checkout.
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How are prints shipped?

Prints are shipped in flat, “Do Not Bend”, cardboard envelopes. Because of this, prints may be shipped separately from other orders.
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SHIPPING

How long do items take to ship?

Anywhere from 1 to 2 weeks, depending on availability. Sometimes I run out of stock and need to wait to get a new product to ship to me before I can ship them to you. It’s possible delivery dates can be up to twice that time for overseas orders.
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Who do you use to ship?

The United States Postal Office. My parents-in-law work for them so I don’t have a choice.
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My country is not on your list of shipping rates. Can you still ship to me?

Sure! If you’re not on that giant list of countries though, expect some long delivery times.
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PAYMENTS

What forms of payment do you accept?

I gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.


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How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to mine using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
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Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
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Well, that’s all great but I still don’t want to use PayPal. How else can I pay?

I except check or money orders. Make payments out to Cow Shell Graphics and mail to:

1535 Gardner Dr
Lutz, FL 33559

Items are not shipped until checks are cleared through my bank.
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OTHER

Anything else I should know about?

You tell me. I made this list from the questions I received from buyers. Let me know if there’s anything I need to add.
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